When I talk about return policies I love to bring up my Best Buy story. I know, what the hell for? It’s Best Buy they are evil and so common and they are staffed by the technologically inept trying to dump cheap crappy electronics on the masses. Hey, I like Frys too I just wish they were close by for me to go shopping there because god do I miss Frys.
Anyway, I bought a first generation Sony Playstation 3, oh around 2007, with a three year extended warranty from Best Buy. Well in 2010 I moved all the way across country literately I-40 goes from Barstow CA to Wilmington NC. The same time my Playstation 3 started failing. The DVD part of the Playstation just got tired of playing in it’s station and decided to give up the ghost.
So what did the little old Best Buy in Wilmington NC do with my failing Sony Playstation 3 and an extended warranty that frankly was set to expire and might have if I am remembering right and the fact I bought the damn thing in San Francisco?
Took it back, no questions asked and gave me a new one! It aint rocket science folks! That is retail godhood for ya. That is fucking nirvana. That is what I want and expect when I buy those stupid extended warranties.
That is exactly what Newegg… FAILS TO DO.
In fact they imply a whole lot of shit on that extended warranty that they absolutely failed to provide “any of it” on the phone to me. I call what they are doing “a LIE”!
I bought this motherboard and it was bad out of the box and I ended up having to call the motherboard maker after waiting on hold with Newegg who explained they wanted nothing to do with something I had plainly purchased from them (The internet and it’s email is one giant record of sale.) no matter how I had just pulled the dang thing out of the box and it did not work and then I had to waste an entire day figuring out between the crappy motherboard maker’s policies and Newegg failing to do anything to help out “their customer of record” that I was stuck with a bad board… that I had spent way too much money on in the first place since I bought the extended warranty from Newegg.
No Newegg sorry, if I buy an extended warranty on anything, even a pencil, from your ass then you need to be doing this god damned esoteric “call here, tell them this, and talk to this person” leg work, not me, and you need to back up your shit all the way because we both know I can totally prove I bought that sucky motherboard from you alone and you Newegg need to replace that motherboard even if the maker is being a dick FOR THE ENTIRE LENGTH OF THE EXTENDED WARRANTY YOU SOLD ME FROM DAY ONE TILL THE TIME STATED IS UP.
No excuses, you fail for scamming me as a shopper and not providing even the minimum in consumer decency that Best Buy does every single technologically clueless fucking day they are open. At least as a retailer they know what they are doing and how a reputation is made or lost. Goodbye now Newegg, die in a fire!
Never again… I will buy my various electronic junk online from Amazon because at least their return policy is clear and precise and honored despite how I feel about them as a company.
Fuck you Newegg! Fuck you for making me say a nice thing about Amazon you assholes!
Tags: That's Not eBooks
kel wrote,
Sorry TPig! But thanks for the warning. My router and one of the hds on my server blew up yesterday, so I’m off to Fry’s today. I’ve ordered from OWC and other places, but thankfully, I have a Fry’s nearby because I like being able to take broken stuff back to the store and getting INSTANT replacements.
And my quote of the day? “Fuck you Newegg! Fuck you for making me say a nice thing about Amazon you assholes!” I love this.
Link | October 28th, 2011 at 11:14 am
TeddyPig wrote,
Oh sure Kel rub it in.
Here I am hurting and there you are enjoying the techno weeny goodness that is a trip to Frys.
I remember the original Frys. Right down the street from where I worked at Phillips in the valley. Across the street was one of the VERY FIRST computer book stores where you could get the entire Apple Macintosh Manual set that elsewhere you had to order direct from Apple. Lord, that set fit on a whole shelf of an extra wide office bookcase. They also covered all the hard to find official Microsoft stuff when Windows first hit and the very first original Nutshell books when those started coming out.
Frys at the time had the best international junk food aisle on the whole damn planet and the assorted gadgets found there were always thick and plentiful and cheap.
Link | October 28th, 2011 at 11:52 am
kel wrote,
Oh, the junk food! They were my source for wasabi peas and Cadbury Flake for years before my local grocery started carrying them.
Link | October 28th, 2011 at 3:22 pm
Rowena wrote,
I’ve been having the same problems with online electronic retailers. I buy a lot of crap from Newegg for work and twice this week, they’ve canceled orders after they’ve charged me, without even notifying me. I called twice to check status on two different orders, only to be told that they were canceled. They obviously had no intention of telling me that they canceled my order and pissed me the hell off. So I’m right there with you, flipping them the finger and cursing them to hell and back.
The other place that’s on my shit list is Digi-key. I placed an order with them that was supposed to be shipped to me and it went to San Diego. I asked them where they got the San Diego address since on my order request, the shipping address is L.A. and they wouldn’t help me locate the package since it already left the warehouse. They then told me that I had to contact someone at the San Diego location and have them send the packages back so they didn’t have to charge me twice. WTF? I’m the customer and it was your bad so why the hell do I have to call San Diego? Stupid bitches.
Link | October 28th, 2011 at 9:03 pm
Jim Lang wrote,
I absolutely agree. For the last few years, any reviews that mention problems with Newegg’s poor service have been rejected because they didn’t follow their review guidelines. They don’t notify you if there’s a shipping delay. They don’t notify you when they charge your credit card, even when the item may not ship for a week or two or six.
Anything that’s labelled as “bulk packaging” is USED. (Earwax in supposedly new headsets – fingerprints on monitors – missing manuals or instruction guides).
I relied on their reviews at one time. However, they obviously only accept a certain percentage of negative reviews – based normally on the cost of the item – the higher the cost, the fewer “allowed” negative reviews.
They do have a good selection of hardware and often the best prices – but it seems that the best prices come with a price – used product and poor service. They are courteous – but then so are most pedophiles.
I’ve discovered that Amazon.com matches Newegg’s prices on most items. Unfortunately, the best prices sometime come from their Marketplace vendors. You remember those guys – the ones that took the orders for the $99 HP Touchpad, cancelled 90% of them in the first couple of weeks, then sold them for $249 a week or so later.
Thanks, Newegg, but no thanks. It seems your reputation has gone to hell with the rest of the economy.
Link | November 17th, 2011 at 7:09 pm